#Cv sample for call center jobs software#

Promoted to Technical Customer Service Representative due to my exemplary performance reviews, top customer service and technical skills Greatly increased end user productivity by decreasing down time by over 30%

#Cv sample for call center jobs software#

Increased end user efficiency by providing software installation, hardware configuration, and application support.ĭocument troubleshooting steps taken and provide information to 2nd level support when neededįounded and published company bi-weekly newsletter.Ĭlosed more than 10,000 helpdesk tickets involving over 350 unique applications Generated detailed reports of call handling and ticket closures for use by senior leadership to determine staffing requirements.Įnsured quick and successful problem resolution by phone and email for all employees across XX States. Managed a team of XX customer service employees, decreasing staff turnover by XX% with improved morale. Reduced average call time to XX seconds for XX calls per hour.

Improved team performance by XX% on all customer feedback surveysĪchieved a XX% adherence to a corporate SLA of XX to close all tickets. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service. Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation.

Able to motivate teams and coach underperforming individuals into management potential. Talented people manager and IT(information technology) Professional highly regarded for improving team performance on customer service metrics and SLA delivery.